COZNG Returns & Exchanges Policy

COZNG Returns & Exchanges Policy                                                                                                                                                                                                                                                                                                                   
Approved returns processed within 30 days of initial receipt are not subject to a restocking fee (customer is responsible for return shipping).
 Restocking fees & return policies may vary for items shipped directly from the manufacturer/drop-ship. Exceptions to this return policy include
custom-ordered items (for which no returns are accepted). All Returns must be New and Unused (returns must be still in original packaging,
and in saleable condition.). You must receive a Return Authorization Number (RA#) from COZING prior to sending your return.

Regardless of reason, all returns MUST be processed through customer Service. Items returned without a RA# printed on the outside of the shipping box will be returned to the customer.

To help us better assist you; please mail to Laser5@cozingmedical.com or call 0086-159 9740 6605  to prearrange your return. If you have a problem or any questions about a product
under warranty, please call us for further assistance.

Non-Returnable Items: For obvious reasons, we cannot accept returns on opened products like personal care products (COZING-W01, COZING-W02),
Special orders and customized items are non-returnable.

Mail to Laser5@cozingmedical.com or call 0086-159 9740 6605 and ask for Customer Care Representative. After speaking with a representative, you will be issued a RA#. YOU MUST RECEIVE a RA# before sending back a product.
Include a note stating purchaser's name, address and order number and reason for return. Be sure to include RA#.
Using a good carton, return package via insured US Mail, UPS , FEDEX or POST.
Send returns to:
Building 6-302, Guannan Fuxing Medical Park, No. 58 Optical Valley Avenue, East Lake High-tech Development Zone, Wuhan , Hubei, China

Keep a record of shipment until you have received credit or replacement merchandise.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Laser5@cozingmedical.com
 and send your item to:  Building 6-302, Guannan Fuxing Medical Park, No. 58 Optical Valley Avenue, East Lake High-tech Development Zone, Wuhan , Hubei, China